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Meet the full team, with certification cards →
Whathappens afteryou enquire
Sending a message to a business abroad and hearing nothing for three days is unpleasant.
Written by The Scuba Duka team · Reviewed by Ali, founder and Divemaster Instructor · October 2026
So here is exactly what happens, who reads it, and how long it takes.
Step 01
A conversation
Your message goes to a person, not a form queue. If we need more to answer properly — dates, experience, who is coming — we ask rather than guess.
The first reply is usually a question or two. That is a good sign.
Step 02
Suitability and availability
We check three things: that the programme suits you, that the boat and instructor are free on your days, and that the schedule works around your flights.
If it does not fit, you hear that now rather than at the dive centre.
Step 03
Confirmation in writing
Price in USD or Kenya Shillings, what is included, what is not, pickup point and time, and the weather and cancellation terms — all before you pay anything.
What is normally included →
Step 04
Before you get in the water
One form is completed before you dive. It combines our terms and conditions, the medical disclaimer, and the liability release and assumption of risk agreement, so everything you are agreeing to sits in one document. You can fill it in on paper at the centre or complete it online beforehand, from the link we send once your booking is confirmed. Digital learning follows if you are training, then the full briefing on the day: site, depth, conditions, signals, buddy procedure, reef guidelines.
Questions are encouraged before, not after.
How quickly we reply
During opening hours, quickly. Outside them, or when the team is underwater, as soon as we are back on land — which on a dive morning means early afternoon rather than immediately.
We say that plainly instead of advertising an instant response we cannot give from a boat.
Opening hours
Every day, 7:30 to 18:00
The centre phone is answered during opening hours. WhatsApp and email we answer as quickly as we can, and both reach the same people.
Who you are talking to
At a centre this size, the person answering your message is usually the person who will fit your equipment and lead your dive. There is no separate sales desk, which is why the answers you get are the ones that hold up on the boat.
Languages spoken
English and Swahili across the team, with additional languages per person.
full language list to be confirmed
Meet the team →What to send in the first message
None of it is required. But a message with these five things in it usually gets a complete answer first time instead of a back-and-forth.
01
Your dates
Including your flight home — it decides the last dive.
02
Experience
Certification level and roughly when you last dived. “Never” is a perfectly good answer.
03
How many of you
Including who is not diving. It changes the boat, not just the price.
04
Where you are staying
So we can confirm pickup and a realistic time.
05
What you want
“Certify and dive the wreck” tells us more than “prices please”.
What we will not do with your enquiry
—Add you to a marketing list you did not ask for
—Chase you with follow-up messages if you go quiet
—Sell you a longer course than the one that suits you
—Share your medical disclosures with anyone beyond who needs them
If we say no
Sometimes the answer is that your dates do not fit the course, that the dive you want is beyond your certification this trip, or that another centre would suit you better.
You will get that answer at the enquiry stage, which is the only point at which it is useful.
Send the message. Worst case, we tell you that it does not fit.
Who you will dive with
Seven people run the centre, four of them born and raised in Diani Beach. Between the four instructors sit more than 13,000 logged dives on this stretch of the Indian Ocean. Two qualified dive guides, Sampuli and Captain Michael, guide dives alongside them.
Ali
Founder · Divemaster Instructor25+ years diving in Kenya and abroad. Born and raised in Diani Beach.
Kassim
Scuba Instructor17+ years and 8,000+ logged dives, from Diani to Kisite Mpunguti. SSI and PADI certified.
Salim Swaleh
Scuba Instructor4,000+ logged dives on Diani sites. Teaches SSI beginner to specialty courses.
Omari
Scuba InstructorSSI and PADI Open Water Instructor, 1,000+ logged dives. Shoots underwater photo and video.
Sampuli
Dive GuideBorn and raised in Diani Beach. 100+ logged dives. Guides guest divers and runs equipment checks.
Michael
Dive Guide · Captain20+ years scuba diving and captaining boats. Handles the boat and guides dives.
